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service deliverytrust voicevoice incentiveslocal successdelivery performanceincentives learninglearning localsuccess storiesstories servicemena countrieshealth caremena staatenÖffentliche dienstleistungpublic serviceskommunale dienstleistunglocal public serviceseducational institutionpoor expectationsdelivery middleeast northlocal leadersexpectations futurefuture serviceservice provisionpolitics developmentvote buyingmiddle eastnorth africaafrica trustsocially densecitizens serviceservice providerseducation healthperformance cyclecycle poorpoor performancelocal successesmittlerer ostensocial tiesties clientelismclientelism poorreceiving expectingcandidates whowho handdense communitiesfuture servicesreport examinesexamines rolerole incentivesincentives trusttrust engagementengagement criticalcritical determinantsdeterminants serviceperformance menacountries focusingfocusing educationhealth reportreport illustratesillustrates weakweak externalexternal internalinternal accountabilityaccountability underminesundermines policypolicy implementationperformance counteractedcounteracted casecase studiesstudies localsuccess revealreveal importanceformal informalaccountability relationshipsrole localleadership inspiringinstitutionalizing incentivesbetter serviceleaders bestbest fitfit solutionslearning variationscountries especiallyserve solid
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