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Ruyter, Ko de McColl-Kennedy, Janet R. Mathies, Christine Yu, Ting Brady, Michael K. Harris, Jennifer Wang, Cheng Wetzels, Martin Ngo, Liem Viet Jomjai Sampet Naruanard Sarapaivanich Piyathasanan, Bhuminan Styles, Chris Dawes, Philip L. Surachartkumtonkun, Jiraporn Sarapaivanich, Naruanard Rawi Roongruangsee Smith, Amy K. Erboon Ekasingh Pauwels, Pieter Daryanto, Ahmad Scott, Jane Uncles, Mark D. Pimpakorn, Narumon La, Vinh Ahmed, Farid Mechinda, Panisa Lu, Zhi Itthiopassagul, Pannapachr Green, Robert T. Kongsompong, Kritika Wetzels, M. Čičić, Muris Pauwels, Pieter Maulana, Amalia E. Prasongsukarn, Kriengsin Gruber, Thorsten Pradipta, Indry A. Shinkle, George A. Amelia, Amelia Lu, Vinh Nhat Wirtz, Jochen Kunz, Werner H. Paluch, Stefanie Martins, Antje All co-authors dienstleistungsqualität customer beziehungsmarketing konsumentenverhalten kundenzufriedenheit client model dienstleistungssektor beschwerdemanagement thailand role employees self study australia wirtschaftsprüfung kundenservice arbeitszufriedenheit emotion australien services psychological cultural context sme audit roles communication experience eastern cross impact professional firms kmu kommunikation unternehmensdienstleistung leistungsmotivation selbstbedienung financial comfort entrepreneurial orientation collectivist clients quality
Composed service quality relationship marketing consumer behaviour customer satisfaction professional services service industry complaint management customer service kulturelle identität cultural identity financial audit job satisfaction self service service firms service encounter freie berufe business services work motivation client psychological cultural context service robots interpersonal communications service employees habit self service technology service encounters cross selling service sales sales ambidexterity frontline employees customer aggression self efficacy longitudinal study customer oriented propensity continue artificial intelligence national culture entrepreneurship approach marketing management quality management self service technology longitudinal analysis psychological well being interkulturelles management cross cultural management supplier relationship management service sales ambidexterity organisationale ambidextrie ambidextrous organization work behaviour customer value social web services marketing trade in services alumni connectedness connectedness role role intention intention contribute contribute higher higher education education institutions institutions engaging engaging robo robo advisors advisors financial financial advisory advisory services
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Paul G. Patterson Alternative spellings: Paul Patterson Biblio: Tätig an der School of Marketing, Univ. of NSW, Sydney; Tätig an der School of Business and Public Administration, Mitchell; Tätig an der Univ. of Wollongong, NSW
Publishing years Series Research memorandum / METEOR (1) Working papers : working paper (1) Working paper series (1) 
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